Refund policy

CANCELLATIONS AND RETURNS

If your order hasn’t been fulfilled yet, you can cancel it by logging in here.

After receiving your order, you have 14 days to request a return by logging in here.

To be eligible for a return, your item must be unused, undamaged, and in its original packaging. You might also need to provide a receipt or proof of purchase.

We cover return shipping costs. Your order has a return shipping label which you can attach on the package and ship it. 

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact me immediately if your item is damaged, defective, or incorrect, so I can resolve the issue.

EXCEPTIONS

Gift cards and custom-made items are non-refundable unless defective. 

EXCHANGES

If you wish to exchange an item, the fastest way is to return the original item and place a new order after the return is approved.

REFUNDS

Once we receive, inspect and approve your return, the refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider. If you haven’t received your refund within 15 business days after approval, please contact liisa@liisatuulikki.com.

UNCLAIMED OR RETURNED PACKAGES

If a package is returned to us due to incorrect information provided by the buyer, failure to pick it up, or unpaid customs fees, and the buyer still wishes to receive the order, they are responsible for the cost of both the return and re-shipping. These are subject to an additional 25.5% VAT unless the buyer is located outside of EU. If the buyer chooses to not have the order re-shipped, a refund will be issued for the item(s) only, excluding the original shipping cost.